This notice describes the general privacy policy of the West Hotel and Spa. By visiting www.thewesthotelandspa.com, you are accepting the practices described in this notice.
1 What Information About You Do We Gather?
Information you give us helps us to provide you with our services, enter into or fulfill a contract with you and reply to or take action in response to your inquiries or requests. The types of information we gather are:
Information You Give Us: We receive and store the information you enter on our website or give us in any other way, including, for example, when you stay as a guest at hotels managed by us. The provision of any information by you is voluntary except where otherwise stated. However, if you choose not to provide certain information, we may not be able to reply or respond to your inquiry or request and you may not be able to take advantage of some or all of our services. We use the information you provide for such purposes as entering into or fulfilling a contract with you, reserving a room, processing online purchase transactions, replying to or taking action in response to your inquiries or requests, and customizing our services to your preferences. We also use such information for statistical and analysis purposes, to communicate news and promotions to you relating to us and services and other products and services we think may be of interest to you, and otherwise communicating with you by email, mail, fax, phone, or other means. We may also use such information as may be required to comply with applicable local laws.
Personal Data You Provided on Behalf of Another Person: If you are entering data on behalf of another person, you warrant to us that that person authorizes you to enter their personal data onto our system and that that information is accurate and correct. If any non-compliance by you with respect to this provision results in any loss or damage being incurred by us, you may be required to compensate us in respect of such failure.
Automatic Information: We receive and may evaluate certain types of information whenever you interact with us. For example, like many websites, we obtain certain types of information when your Web browser accesses www.thewesthotelandspa.com including your IP address, browser type, and operating system. This information helps us to communicate with our customers and better understand them.
E-mail Communications: If you provide us with your email address, we may email you promotional and marketing materials. We provide you with the option not to receive such promotional and marketing materials in each email sent to you. If you stay as a guest at hotels or residential properties managed by us, we may also use your email address to send you a Guest Satisfaction Survey after your stay. If you do not wish to receive a survey, you may notify us by contacting our Data Privacy Officer at info@thewesthotelandspa.com. You may also receive an auto-generated e-mail confirmation when making a reservation on the Internet for stays at hotels or residences properties managed by us when consummating any on-line purchase transactions with us, and occasionally from our reservation sales agents for inquiries related to a booking you have made for any of our services and products.
Information from Other Sources: For reasons such as improving the personalization of our services (for example, providing recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to your existing information. We may share your existing knowledge with third parties where necessary to provide you with our service, enter into or fulfill a contract with you and reply to or take action in response to your inquiries or requests.
2 Does The West Hotel and Spa Share the Information It Receives?
Information you provide to us will be used for such purposes as entering into or fulfilling a contract with you, reserving a room, processing online purchase transactions, replying to or taking actions in response to your inquiries or requests, and customizing our services to your preferences. We also use such information for statistical and analysis purposes, to communicate news and promotions to you relating to us related products and services and other products and services we think may be of interest to you, and otherwise communicating with you by email, mail, fax, phone or other means. We may also use such information as may be required to comply with applicable local laws. We may therefore share information among ourselves, with hotels and residences properties managed by us, with third parties that collaborate with us on joint promotions, and with third-party service providers that assist in managing your data and communicating news and promotions to you. In addition, we may share your information with other third parties where it is reasonably necessary or required in order to enter into
